Q. How can I contact your Customer Service Team?
A. For information and for support please email support@onlineafricastore.com
Please call us at +1-714-702-5691.
Q. What are your hours of operation?
A. We are open 24hr/7 days a week
Account Information
Q. How can I create an account?
A. You can create an account at any time by going to the Login to Register
Or sell on onlineafrica to create a sellers / business account
Q. Do I need an email to create an account?
A. Yes. In order to create an online account, you need to provide an email address. This email address will serve you in a number of ways, from faster checkouts and order tracking to receiving updates and information about your order/service.
Q. What do I do if I forget my password?
A. If at any time you have forgotten your password, simply click on “Forgot Password” under the login box. Once you have submitted the email linked to your account, you will receive an email with a temporary password. Be sure to check your spam or junk mailbox as sometimes emails are redirected.
If you do not receive an email within an hour, please contact our customer service team via email and include the email that you used to set up your account.
Q. Do I need an account to place an order?
A. No. It is not necessary to have an account in order to place an order. However, we do recommend creating an account because it offers a number of benefits including faster future checkouts, multiple address storage and a wishlist!
Freelancing / register your business or product
Q. Will the freelancer be committed to my business’ NDA?
A. Here on onlineafrica it’s just like working with any other freelancer. You can ask them to sign your NDA or any other legal document your legal department deems necessary. You can also find additional confidentiality obligations of freelancers mandated under OnlineAfricar’s Terms of Service.
Q. How do I know that the freelancer is qualified to complete my project?
A. That’s exactly what onlineafrica business has set out to guarantee by designing a unique catalog of exclusively business-relevant, top-tier freelancers. You can browse work samples and reviews first, and if you’re still unsure – reach out to a designated onlineafrica business manager to help find you the right match.
Q. What if I didn’t find the exact service that suits my project needs?
A. Big projects sometimes make a one-size-fits-all service impossible, which is why onlineafrica enables you to contact a seller you’re interested in and request a custom order instead. If you still can’t find what you’re looking for, remember, onlineafrica business managers are here to help guide and assist you.
Q. How does OnlineAfrica protect us in the order process?
A. Safety is a #1 priority with onlineafrica. Payment on onlineafrica is also protected and only released to the freelancers once you’ve approved the work you received.
Q. How do I know the freelancer’s hourly rate?
A. Trick question! On onlineafrica, you pay freelancers per project, not per hour. The price for the service and everything included is clearly stated in their project proposal.
Ordering
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, Apple Pay, Google Pay, Paypal as methods of payment. Mobile money options will be acceptable in the future.
Q. Can I modify my order after placing it online?
A. No. Unfortunately, once your order has been placed, changes and modifications are currently not possible.
Q. Do you offer discount codes or coupons?
A. We do offer discount codes and coupons from time to time. To be notified when promotions or discounts are available, subscribe to our newsletter.
Q. How is sales tax calculated?
A. Our sales and taxes are calculated according to Federal, Provincial and Local government laws and guidelines. These calculations are automatically applied based on the shipping address that you provide when placing your order online.
Q. What currency is the site in?
A. The currency is in United States dollars ($).
Shipping & Delivery
Q. How long does it take for my order to ship?
A. Shipping or service delivery is dependent on vendor/seller. In a case that anything should occur that would interrupt or lengthen this process, contact the onlineafricastores@gmail.com
Returns & Exchanges
Q. Can I exchange or return my purchase?
A. At onlineafrica customer happiness and satisfaction is our priority. We try our very best to ensure that you are pleased with your purchases, however, we understand that this may not always be the case. If you have received a product/service that you believe does not fulfill our standards or is defective and/or tampered with, reach out to the supplier. If the issue is still not resolved, reach out to us directly at onlineafricastores@gmail.com
Wholesale, Retail & Supply
Q. How can I partner with onlineafrica as a business?
A. We share a strong bond with our suppliers/businesses and believe there is always room for growth. If you’re a business looking to become a part of the onlineafrica family, please email us with your company details at onlineafricastores@gmail.com.